FAQ

If you would like to inquire about placing an order

Please select "Other" for the service type and contact us.
A member of our staff will reply to you by email.

Canceling Mac and iOS apps

Please see Apple's support page below.
https://support.apple.com/en-us/HT202039

If the app does not start

To launch ChemGraphic, you need an internet connection for authentication and credit card information registered in the App Store app. For information on how to register your credit card, see Apple's support page below.
https://support.apple.com/en-us/HT201266

If the web app does not work properly

If the behavior of a web application we provide is unstable, clearing your browser's cache may improve it.
Sorry for the inconvenience — please check your browser manufacturer's website for how to clear the cache.

Timing of switching subscriptions

For example, if you switch from a weekly subscription to a monthly subscription while subscribed, it will automatically switch to monthly after the weekly subscription period ends.
If it ends immediately due to cancellation, the point of cancellation becomes the switching timing.

About the first free trial

It is the same across each subscription plan, such as weekly or monthly. Please note it does not apply separately to each.

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